Terms of Use

1. Acceptance and Eligibility

By accessing SurveyCrew, you agree to these terms. You represent that you have legal authority to act on behalf of your organization where applicable.

2. Account Responsibilities

You are responsible for safeguarding credentials, all activity under your account, and lawful use of the service. You must notify us promptly of suspected unauthorized access.

3. Acceptable Use

You must not misuse the service, attempt unauthorized access, disrupt operations, transmit harmful code, or upload unlawful content.

4. Subscriptions, Billing, and Plan Limits

Access to features depends on your subscription plan and usage limits. We may enforce plan limits by restricting actions until usage is reduced or plan is upgraded.

Paid plans renew as described in your order terms unless canceled. Taxes, payment methods, invoice timing, and refund policy should be defined in your commercial terms.

If you close your account while an active paid subscription exists, charges already paid for the current billing period are non-refundable, unless a mandatory consumer law requires otherwise.

5. Data Ownership and License

You retain rights to your content. You grant us a limited license to host, process, and transmit data as necessary to provide, secure, and improve the service.

6. Account Closure and Data Retention

Account or workspace closure may deactivate access, but data can be retained for audit, security, fraud prevention, and legal/regulatory requirements.

SurveyCrew applies a standard retention period of 5 years for retained service data. Where law, legal hold, tax obligations, regulator direction, or active investigation requires longer retention, the longer period applies.

7. Service Changes and Availability

We may modify features, APIs, integrations, and pricing. Unless otherwise agreed in writing, service levels and support response targets are not guaranteed.

8. Warranties Disclaimer

To the extent permitted by law, the service is provided on an "as is" and "as available" basis without implied warranties.

9. Limitation of Liability

To the extent permitted by law, indirect, incidental, special, consequential, and punitive damages are excluded. Aggregate liability cap should be defined in your commercial agreement.

10. Indemnity

You agree to indemnify and hold harmless the provider against claims arising from unlawful use of the service or violation of these terms.

11. Termination

We may suspend or terminate access for breach, security risk, non-payment, or legal reasons, subject to applicable law.

12. Governing Law and Disputes

These terms are governed by the law specified in your order form or service contract. Dispute venue and arbitration/court clauses should be defined in your legal schedule.